Frequently Asked Questions

Everything you need to know about your next pair of kicks.

Are all sneakers on Coolkicks authentic?

Yes, 100%. Every item undergoes a rigorous multi-point inspection process by our expert authentication team before being listed for sale.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 14-day return window for items in their original, unworn condition with all security tags attached. Please note that some high-demand limited releases may be final sale.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.

How do I know what size to order?

We provide a comprehensive size guide on every product page. Since fit can vary by brand (Nike, Adidas, Yeezy, etc.), we include specific 'Fit Notes' suggesting whether to size up or down.

Can I cancel or change my order?

Orders can be canceled within 60 minutes of placement. After that window, our warehouse begins processing and we are unable to make modifications to the shipping address or items.